For example, your monitoring activities might reveal positive coverage of your brand in news stories related to the industry. It could also uncover negative customer feedback shared on social networks that could negatively impact your business. Whatever information you find, you can use it to inform your social media strategy and business goals. Instead of following your gut, you can use data to make calculated decisions for your company.
Media monitoring supports your brand management efforts by alerting you in real time about relevant coverage of your brand. With real-time monitoring, you're among the first to know if a customer says something good or bad about your business. Riding the popularity of positive news stories helps you expand your reach, and responding appropriately to negative publicity helps minimize the damage and avoid a full-blown PR crisis.
Monitoring industry topics in the media informs your business strategy by keeping you updated on trends and changes. You can use the data to make sure your products meet customers' needs. It also aids in risk management by helping you decide if there's a market for a new product you're considering.
You also need insights from media sources to shape your marketing and social media strategy. Jumping on trends and knowing what works well online allows you to improve your social media presence and engagement. It's a way to make your platforms noticeable in a noisy social media landscape.